Refund policy

At Aplós Studio, we are committed to ensuring your satisfaction with our jewelry. If you are not entirely happy with your purchase, our return policy provides you with options.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. Please note that we do not offer free returns or accept exchanges. You may receive a refund of your purchase price, excluding shipping charges.

How to Initiate a Return

To start a return, please contact us at hello@aplosstudio.com.

Eligibility for Returns

• Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
• You will need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at hello@aplosstudio.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (including special orders and personalized items). Please get in

touch if you have questions or concerns about your specific item. Please note that we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

We will not accept returns if our inspection reveals that the items have been worn or altered (except for fitting purposes). These items will be returned to the customer without notice. We are not responsible for returned items lost in the mail or customs, so please collect your tracking information for good measure.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@aplosstudio.com.